Around the country, cleaning protocols have evolved in the midst of the COVID-19 pandemic. Cleaning, while it has often been synonymous with customer service, is now even more important ensuring customer health and well-being as well as employee health and safety. Cleaning and sanitizing, as well as the supply of PPE (personal protective equipment), is now required to follow CDC (Centers for Disease Control and Prevention), EPA (Environmental Protection Agency), OSHA(The Occupational Safety and Health Administration), FDA(Food and Drug Administration), as well as state and local guidelines, depending on the nature of your business.
Employee Health and Hygiene and the Customer Service Connection
The cleaning-customer service connection begins with employee health and hygiene. Employees should be encouraged to stay home when ill and follow health department guidelines to keep others safe. Many businesses have adapted pre-screening measures like temperature and symptom checks for employees arriving at work. Masks, physical distancing, employee/customer barriers, frequent hand washing (soap and water for a minimum of 20 seconds), alcohol-based (minimum 60 percent) hand sanitizer, limited sharing of high touch items, and the cleaning and disinfecting of touch points has become the norm for keeping employees, and in turn, customers, safe.
Employee Access and Training Adds Up to Superior Customer Service
Employees should have access to the needed cleaning materials and the proper training to aid in the overall cleaning and customers service experience. Choosing effective, multi-purpose cleaners for your business and training your employees in their use can help your company make a good first impression at the entryway and welcome customers inside. Keeping entryways and counters clean, as well as windows free from dirt, streaks, and handprints shows customers you care about service and safety. Even with the help of professional cleaning services, like Tidy Team Cleaning Services, your employees should be trained in cleaning high touch points effectively throughout the day to ensure the health and safety of employees as well as customers.
Keeping Customers Safe – Exceptional Customer Service
Providing exceptional customer service now includes cleaning, disinfection, and sanitization protocols which follow federal, state, and local guidelines. This includes frequent cleaning/disinfecting of major touchpoints like doors and push bars, cash registers and keypads, displays and restrooms as well as retail areas and employee breakrooms. Providing contactless payment is the preferred option for protecting customers, but when unavailable, businesses can add wipeable covers for touchscreens, terminals, and tablets. Business owners should also provide customers with easy access to alcohol-based hand sanitizers or wipes and masks as needed. Directional/educational signs can also help improve customer service while keeping customers safe. In addition, pick-up, deliver, and curbside service adds another measure of service and safety for customers as well as employees.
Tidy Team Cleaning and Customer Service
Tidy Team Cleaning Services has the experience and knowledge needed to help your business with cleaning, disinfecting, and sanitizing to improve your customer service efforts and keep customers and employees safe and healthy. With Tidy Team Services recently added disinfection and sanitization services, your business can get not only exceptional commercial cleaning services but also protection from coronavirus and other harmful bacteria and viruses. The Tidy Team Services disinfection and sanitization program continues to evolve with CDC guidelines and includes disinfecting and sanitizing with a hospital grade solution. Of course, Tidy Team understands that every business is unique and may require additional sanitization treatments to keep customers and employees safe.
Call on Tidy Team Cleaning Services today and discover the cleaning-customer service connection and how Tidy Team’s professional services can help keep your business safe for customers and employees.